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Cloud Alpha 2 Wireless - Controls - Power button

Power on / off: Hold button for 2 seconds to power headset on / off. Battery level status: Press button to check the battery level. The status LED will automatically turn off to conserve battery life. Battery Level Headset Status LED 61% to 100% Solid-fade green 21% to 60% Solid-fade yellow 7% to 20

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Cloud Alpha 2 Wireless

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Cloud Alpha 2 Wireless - Usage - Base Station

USB-C port: Connect to any supported system for use in adapter mode eg. PC, PlayStation 5. 3.5mm line out: Output playback audio through line out to a supported device eg. powered speakers, when the base station is set to line out mode. 3.5mm line in: Mix in audio from a supported device eg. Switch

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Cloud Alpha 2 Wireless

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Cloud Alpha 2 Wireless - Pairing to Base Station

1. While the headset is powered off, hold down the power button for about 10 seconds until the headset status LED starts blinking white rapidly. The headset is now in pairing mode. 2. While the base station is plugged in and the base station output mode switch is set to headset, hold the top 3 butto

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Cloud Alpha 2 Wireless

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Cloud Alpha 2 Wireless - Battery Replacement

Power OFF the headset. Carefully pull the right ear cushion from the headset. Unscrew the 4x Phillips screws to separate the driver cover from the right earcup. Gently separate the cover from the earcup to avoid any damage. Locate and remove the battery secured with a connector. Place new battery ma

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Cloud Alpha 2 Wireless

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Cloud Alpha 2 Wireless - Hardware Reset (Odd behavior / unresponsive controls)

Performing a hardware reset on the headset will do a soft reset on all the internal hardware. This may be useful if the headset has unusual behavior, such as unresponsive controls. To perform a hardware reset, press and hold the mic mute button and the multifunction button for 5 seconds. The headset

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Cloud Alpha 2 Wireless

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Cloud Alpha 2 Wireless - Audio is not working when NGENUITY is not running

NGENUITY should automatically swap back to the hardware audio endpoints when the software and audio engine are not running. Check Windows sound settings and make sure the following devices are assigned correctly to the hardware endpoints: Default playback device: Headphones (HyperX Cloud Alpha 2 Wir

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Cloud Alpha 2 Wireless

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Cloud Alpha 2 Wireless - Spatial audio has no effect on playback audio or recording audio

Make sure that the HyperX Audio Drivers are installed. Check Windows sound settings and make sure the following devices are assigned correctly: Default playback device: NGENUITY -- 8 Channel Spatial Default playback communications device: NGENUITY -- Chat Default recording device: NGENUITY -- Microp

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Cloud Alpha 2 Wireless